We recognise the importance of personal information. We follow the principles below regarding its use and protection.
1. Personal information protection policy
We comply with personal information protection laws, respect social ethics, and strive to handle and protect personal information appropriately.
2. Personal information we hold
We hold information that may identify clients, including names, addresses, dates of birth, workplaces, annual income, telephone numbers and email addresses.
3. Use of personal information
(1) To perform contracts and provide information and services relating to property purchases, sales, brokerage, rentals and management.
(2) To perform contracts and provide information and services relating to insurance, company formation and visa acquisition.
(3) To perform transaction contracts handled by our company and provide related information and services.
(4) For sales promotion, after-sales service and marketing activities such as postal mail, telephone calls, emails, visits and surveys, as required to provide the information and services described in (1), (2) and (3); and for research and analysis of client preferences and product development.
(5) For other matters relating to the business of our company and companies in our group.
(6) To provide personal information to third parties when consent has been obtained from the client or their legal representative.
(7) The provision of information and services will stop immediately upon a formal request from the individual or their legal representative.
4. Collection of personal information
We obtain personal information through lawful and fair means.
5. Information management and security measures
(1) We manage personal information appropriately and strictly, and implement measures against internal and external unlawful activities such as information leaks, loss, destruction and tampering.
(2) We appoint an information security officer to ensure the effective implementation of security measures.
6. Compliance with laws and regulations
We comply with laws and guidelines relating to personal information protection.
Examples of third parties to whom personal information may be provided
7. The other party to a contract
8. Other developers and real estate providers
9. Online advertising publishers and real estate industry organisations
10. Designated real estate information networks (property registration, reporting transaction results, sales and price assessments using network data). See the note on the reverse.
11. Judicial scriveners and land and house investigators handling registration and related matters
12. Institutions involved in lending
13. Credit information agencies and real estate research organisations
14. Companies in our group
Matters concerning designated real estate information networks
A designated real estate information network is a public-interest organisation designated by the Minister of Land, Infrastructure, Transport and Tourism under Article 50-2-2 of the Real Estate Brokerage Act. It performs the following duties prescribed by that Act.
15. Registration of land or buildings subject to exclusive brokerage agreements and other contracts relating to real estate brokerage.
16. Providing information about the residential properties registered under the preceding item to real estate businesses, periodically or on request.
17. In addition to the preceding two items, compiling statistics on that information to ensure proper and smooth transactions.
Under the provisions of the Real Estate Brokerage Act concerning designated real estate information networks, we take the following measures.
18. When we receive a request to sell a property and enter into a brokerage agreement, we register the property information with a designated real estate information network to find a transaction partner. The registered property information, together with the seller’s name and address, is provided to member businesses of the designated network and prospective buyers.
19. When a transaction contract is signed for a registered property, the transaction date and sale price are reported to the designated network.
20. Under the Real Estate Brokerage Act, property and transaction information, including the property outline, contract date and sale price but excluding the names of the buyer and seller, may be used for other activities of the same network. This includes providing property, contract and electronic transaction data to member businesses and public bodies.
21. For exclusive and exclusive-agency brokerage agreements, the registration activities described above are carried out in accordance with the Real Estate Brokerage Act.
22. Buyers and sellers conduct property transactions in accordance with the network procedures described in items 15 to 21.
23. When we market property using information from a designated network, we provide property information to prospective buyers and provide prospective sellers and organisations with the names and addresses of prospective buyers. Please refer to section 3. As stated above, information provision stops immediately upon a request from the individual or their legal representative.
24. We use transaction information supplied by a designated network (excluding buyer and seller names), or information about transactions handled by our company, as the basis for suggested prices and valuations offered to buyers or sellers. We remove factors that would be disadvantageous to the transaction. Please refer to section 3. As stated above, information provision stops immediately upon a request from the individual or their legal representative.
Contact details
Postal code: 110-0016
2-30-11 Taito, Taito-ku, Tokyo
GREW CO., LTD.
TEL: (+81) 3-6806-0327 (main) / (+81) 3-6806-0863 (sales direct)
FAX: (+81) 3-6806-0329 (main) / (+81) 3-6806-0867 (sales direct)
